© 2018 Saskatoon Chic

FREQUENTLY ASKED QUESTIONS

What can you make?

Our most popular is text as nothing is more unique! But we can create any 2D silhouette. Every piece is unique and handmade from start to finish. Everything is made from wood so there may be variations. No refunds or exchanges, everything is made to order and customized

How do I order?

When we are open for custom orders the "SHOP" tab will be available. Find the listing you are interested in and complete the necessary fields. Depending on the item, you get to choose the size, font and colours! If you are unable to find what you are looking for purchase a "Custom Order" item to hold your spot in line, we will work with you to determine if we can complete your request. Or message us ahead of time through social media or email if your request is unique. 

How long will it take for my order to be ready?

Each restock will have a turn around of 5-6 weeks for your order to be finished. Each restock will be announced with an estimated pickup/ship date. If you are delayed in responding to questions regarding colour or font this will delay your product!


What If I need my order ASAP?

The majority of our work is made complete custom, if you need something expedited or by a specific date, please add that in the note section of your order.  We will do our best to accommodate your needs, but typically can not turnaround a custom item in less than 3 weeks. 

 

What about shipping?

Saskatoon locals can select local pick up otherwise shipping is $20 for Western Canada and $25 for Eastern Canada. This includes insured and tracked shipping. If your shipping costs vary significantly on processing you will be contacted to pay the remaining balance (such as a remote community only accessible by train could be a $30-$40 charge). 

What type of payments can I use?

We accept PayPal, etransfer or major credit cards. 
 

Do you accept returns or exchanges?

No returns, refunds or exchanges will be accepted on custom work. Order cancellations will be accepted within 48 hours of payment confirmation unless work has begun, payment will be refunded minus any fees we have incurred for your transaction. If there is a concern with the order or defect we will work with you to correct it in a timely manner. 

For ready to ship items, returns will be accepted within 48 hours assuming the item is in like new condition. 


Do you offer warranty?

Quality products are our top priority and we will not ship any item we are not happy with. No other warranty is expressed or implied. Please ensure you follow proper hanging and care instructions for each item. Our puzzles are made of wood: rough play, significant drops, dragging, and chewing will cause wear. This is normal and expected of wood products, so please ensure child is of appropriate age to take care when in use. Puzzle play should be supervised by an adult and any piece with significant wear/damage should be removed from play. 

 

I would like to work with your brand. How can we get in touch?

We are open to different kinds of collaborations. For further information, please contact us at info@saskatoonchic.com with your inquiry.


For more information, updates, questions, and project ideas check our page frequently. 


Website: www.saskatoonchic.com
Facebook Page: www.facebook.com/SasktoonChic
Instagram: @SaskatoonChic
Pinterest: @SaskatoonChic