FREQUENTLY ASKED QUESTIONS
What can you make?
Our most popular is text as nothing is more unique! But we can create any 2D silhouette. Every piece is unique and handmade from start to finish. Everything is made from wood so there may be variations in wood grain, colour, and texture. Colours may slightly vary as lighting, screen resolution, and other factors can impact but we will do our best to colour match.
Please note we are unable to make exact copies of other shops work.
How do I order?
We open a limited number of orders on specific dates called restocks that occur every 6-8 weeks. If you are on our email list you will receive all the details on how our restocks work. On restock nights you will log into our website to claim a custom spot, limited spots are available so you need to be quick! (think of concert tickets!) Once you have claimed a spot you will receive an email on how to complete your order online.
How long will it take for my order to be ready?
Each restock will have a turn around of 5-6 weeks for your order to be finished. Each restock will be announced with an estimated pickup/ship date. If you are delayed in responding to questions regarding colour or font this will delay your product!
What If I need my order ASAP?
The majority of our work is done in batch processing, if you need something expedited or by a specific date, please add that in the note section of your order. We will do our best to accommodate your needs, but typically can not turnaround a custom item in less than 3 weeks.
What about shipping?
Saskatoon locals can select local pick up otherwise shipping is $25 for Western Canada and $30 for Eastern Canada. This includes insured and tracked shipping. If your shipping costs vary significantly on processing you will be contacted to pay the remaining balance (such as a remote community only accessible by train could be a $30-$40 charge). We are not able to ship to PO boxes or outside of Canada at this time.
What type of payments can I use?
We accept PayPal, etransfer or major credit cards.
Do you accept returns or exchanges?
No returns, refunds or exchanges will be accepted on custom work. Order cancellations will be accepted within 48 hours of payment confirmation unless work has begun, payment will be refunded minus any fees we have incurred for your transaction. If there is a concern with the order or defect we will work with you to correct it in a timely manner.
We are unable to change colours of signs once painted/glued. If you have changed your mind after this work has been complete you will be charged for a second piece should you wish to change.
For ready to ship items, returns will be accepted within 48 hours assuming the item is in like new condition.
Do you offer warranty?
Quality products are our top priority and we will not ship any item we are not happy with. No other warranty is expressed or implied.
Please ensure you follow proper hanging and care instructions for each item. Any damage that occurs from improper transportation, handling, hanging/hanging hardware, or attempted alterations to our signs are not our responsibility.
Our puzzles are made of wood: rough play, significant drops, dragging, and chewing will cause wear. This is normal and expected of wood products, so please ensure child is of appropriate age to take care when in use. Puzzle play should be supervised by an adult and any piece with significant wear/damage should be removed from play.
I would like to work with your brand. How can we get in touch?
We are open to different kinds of collaborations. For further information, please contact us at firstname.lastname@example.org with your inquiry.
For more information, updates, questions, and project ideas check our page frequently.